1. No Refund on Recharge & Subscription

All recharge payments and subscription payments made for Mi Broadband services are final and non-refundable once the recharge or subscription has been successfully processed.

Customers are advised to carefully verify their account details, selected plan, subscription period and payment amount before completing a transaction.

2. Installation Charges

Installation charges paid for a new broadband connection are non-refundable once the installation process has been initiated or completed.

Installation-related charges may vary depending on the selected plan, offer and applicable service conditions.

3. Incorrect Account or Customer ID

Mi Broadband is not responsible for recharge or subscription payments made against an incorrect customer ID, account number, registered mobile number or other incorrect service details provided by the customer.

Customers are responsible for verifying all account and payment details before completing a transaction.

4. Incorrect Plan Selection

Once a broadband plan, recharge or subscription has been successfully activated, cancellation, exchange or refund is generally not permitted due to incorrect plan selection by the customer.

Customers should review the plan details, validity, speed and applicable charges before making payment.

5. Duplicate or Failed Transactions

If an amount is debited from a customer's bank account or payment method but the corresponding recharge or subscription is not successfully credited, the transaction may be reviewed by our team.

Customers may be required to provide the transaction reference number, payment confirmation and relevant account details for verification.

Any eligible refund arising from a verified failed or duplicate transaction will be processed according to the applicable payment gateway and banking procedures.

6. Service Disconnection

If a customer voluntarily disconnects or stops using the broadband service before the end of the applicable subscription period, the unused subscription amount is generally not refundable unless otherwise specifically stated in the applicable plan or offer.

7. Promotional Offers

Promotional offers, discounts, deposits, installation offers and equipment-related benefits are subject to the terms of the respective offer.

Any refundable deposit, where specifically mentioned in a plan or offer, will be governed by the applicable terms and conditions of that offer.

8. Equipment & Router

Where a router or other equipment is provided under a particular plan, the applicable ownership, usage, return and deposit conditions will apply.

Customers should take reasonable care of any equipment provided for use with the Mi Broadband service.

9. How to Raise a Payment Issue

If you believe that a payment has been incorrectly charged, duplicated or deducted without the corresponding service being activated, please contact Mi Broadband customer support as soon as possible.

Please provide the following information where applicable:

• Customer name
• Registered mobile number
• Mi Broadband customer ID
• Transaction/reference number
• Date and amount of payment
• Screenshot or payment confirmation, if available

10. Contact Us

For payment-related enquiries or assistance, please contact Mi Broadband.

Mi Broadband
Owned & Operated by MI BROADBAND
17, 1-24, Rayaji Street, GANDHI BOMMA, VRC Centre,
Nellore, Andhra Pradesh - 524001

Email: mibroadband.in@gmail.com

Phone: +91 8686611666 / +91 9299999496

Last Updated: August 2026