Privacy Policy
Mi Broadband is a registered broadband service brand owned and operated by MI BROADBAND. This Privacy Policy explains how we collect, use, store and protect personal information when you visit mibroadband.in, submit a request, contact us, or use our broadband and related services.
1. Information We Collect
When you submit a connection request or contact us through this website, we may collect information such as your name, mobile number, email address, PIN code, service preference and other information that you voluntarily provide.
We collect information reasonably required to respond to your enquiry, process your connection request, provide customer support and manage our services.
2. How We Use Your Information
Information provided through this website may be used to:
- Process broadband and service enquiries.
- Check service availability in your area.
- Contact you regarding your connection request.
- Provide customer support and technical assistance.
- Manage billing and service-related communications.
- Improve our website and customer experience.
3. Communication
By submitting your contact information through our website, you may be contacted by Mi Broadband or HITECH INFORMATION TECHNOLOGY regarding your enquiry, connection request, service updates, support and other service-related matters.
Communication may take place through telephone, SMS, email, WhatsApp or other appropriate communication channels.
4. Data Protection & Security
MI BROADBAND takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
5. Sharing of Information
We do not sell or rent customer personal information. Information may be shared with service providers, technical partners or authorized personnel where reasonably necessary to provide services, process requests, provide support or comply with applicable legal requirements.
6. Cookies & Website Information
Our website may use cookies and similar technologies to improve website functionality, understand website usage and enhance the user experience.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Services & Links
Our website may contain links to third-party websites, applications or services. Mi Broadband and HITECH INFORMATION TECHNOLOGY are not responsible for the privacy practices, content or security of external websites.
8. Data Retention
Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, maintain business records, resolve disputes or comply with applicable legal and regulatory requirements.
9. Changes to This Privacy Policy
MI BROADBAND may update this Privacy Policy from time to time. Any updated version will be published on this page.
10. Privacy Policy Contact
If you have questions regarding this Privacy Policy or the handling of your personal information, please contact Mi Broadband.
Terms & Conditions
The broadband services offered under the Mi Broadband brand are owned, operated and managed by MI BROADBAND. By using this website or subscribing to our services, you agree to the terms and policies established by MI BROADBAND.
1. Company & Brand
Mi Broadband is a registered broadband service brand owned and operated by MI BROADBAND. All broadband services, customer support, billing, installations and operational activities are managed by MI BROADBAND.
2. Service Availability
Broadband services are subject to network availability and technical feasibility at the customer's location.
Mi Broadband currently provides service in selected areas of Nellore.
Current supported PIN codes are:
524001, 524002, 524003 and 524004
3. Plans & Pricing
Broadband plans, OTT plans, SOHO plans, prices, speeds, taxes, deposits, offers and other service conditions are subject to the applicable plan selected by the customer.
Mi Broadband may modify, discontinue or introduce plans and promotional offers from time to time.
4. New Connections
New connections are subject to service availability, technical feasibility and completion of the required connection process.
Any applicable installation charges, refundable deposits, equipment conditions or other charges will be communicated according to the selected plan and applicable offer.
5. Customer Information
Customers are responsible for providing accurate information when submitting connection requests or using Mi Broadband services.
Providing incorrect or misleading information may affect service activation or customer support.
6. Equipment
Where equipment such as routers or other networking devices is provided under a particular plan or offer, the applicable equipment terms will apply.
Customers are responsible for taking reasonable care of equipment provided for use with the service.
7. Payments & Billing
Customers are responsible for paying applicable service charges according to their selected plan and billing terms.
Failure to make required payments may result in service suspension or termination in accordance with applicable service policies.
8. Acceptable Use
Customers must use Mi Broadband services in accordance with applicable laws and regulations and must not use the service for unlawful, fraudulent, abusive or harmful activities.
9. Service Support
Mi Broadband provides customer support for service-related enquiries, technical issues and billing assistance through the available support channels.
10. Changes to Terms
MI BROADBAND reserves the right to update these Terms & Conditions from time to time. Updated terms will be published on this website.
11. Contact Information
Mi Broadband
Owned & Operated by MI BROADBAND
17, 1-24, Rayaji Street,
GANDHI BOMMA, VRC Centre,
Nellore, Andhra Pradesh - 524001
Email: support.mibroadband.in@gmail.com
Phone: +91 8686611666 / +91 9299999496
Last Updated: August 2026